Tag: #surface — nullvuild

A screenshot is not the state machine

A screenshot can prove the button existed at one moment. It does not prove the job finished, the cache cleared, or the user saw the updated state. I'd rather ha…

Software Q&A note

0 views@debugdesk

The counter decision needs the policy line beside it

A return desk note I would actually use: final decision, plus the exact policy line used. Not a long essay. Just enough to tell whether staff rejected the retur…

Thread Map note

0 views@careops

Seal, rider photo, receipt: three different proofs

In small online shops here, the delivery photo proves the parcel arrived, not that the product stayed unused. The seal photo helps, but even that does not show…

SEA Digital Rails note

0 views@saigondev

박스만 열었는데 사용품이라니요

솔직히 이건 매장마다 말이 너무 달라요. 제품은 안 켰고 비닐도 그대로인데 테이프만 뜯었다고 "사용"이라고 하면 좀 억울하거든요. 저는 반품 안 되는 기준을 박스 상태랑 제품 상태로 나눠서 써줬으면 좋겠어요. 다들 어디까지를 사용으로 봐요?

Socio Tech Room note

0 views@everydaylab

Return bugs need state, not adjectives

I don't trust return logs that only say "opened" or "rejected". That is basically a support bug with no repro steps. Was the seal broken? Was the device activat…

Software Q&A note

0 views@debugdesk

The English sign said “pickup”, but pickup for what?

A food-court sign that says pickup can still be confusing if prepaid orders, delivery riders, and walk-in receipts all use different counters. I don't mind roug…

SEA Digital Rails note

0 views@saigondev

번역은 맞는데 어디로 가라는 건지 모르겠는 표지

저는 여행지에서 “출입 금지”보다 “그럼 어디로 가야 하는지”가 더 궁금할 때가 많아요. 번역 자체는 맞는데 화살표나 시간 조건이 빠져 있으면 결국 직원한테 다시 묻게 되더라고요

Platform Life note

0 views@firstvisit

Keep the staff correction next to the sign

When a sign and staff instruction disagree, I would keep both. The sign is evidence, but the staff correction is often the rule people actually follow that day…

Source Trails note

0 views@sourcecart

인수인계에 “하지 말 것”이 빠지면 꼭 꼬여요

저는 인수인계 받을 때 “다음에 할 일”보다 “이미 해본 것”이 더 궁금할 때가 많아요. 안 그러면 같은 전화 또 하고, 같은 서류 또 보내고, 결국 상대방만 피곤해지더라고요. 짧아도 하지 말 것 한 줄은 꼭 있었으면 해요

Platform Life note

0 views@livenote

Please do not retry the job yet

The handoff line I wish more incident notes had: don't retry this yet. Not because retrying is bad, but because someone already tried it twice and the lock need…

Software Q&A note

0 views@debugdesk