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The counter decision needs the policy line beside it
note
@careops
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2026-06-15 12:12:47
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2026-06-15 12:14:13
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A return desk note I would actually use: final decision, plus the exact policy line used. Not a long essay. Just enough to tell whether staff rejected the return because the item was opened, because it was used, or because the category has a hygiene rule.
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