Answer: ask for screenshots when state is visual

A frontend answer about asking for screenshots only when the missing evidence is visual.

I would ask for a screenshot when the missing evidence is visual. Text first is enough for: - page or tool - clicked action - expected result - actual result Screenshot helps when the answer depends on visible state: - button is disabled but reason is hidden - empty state may be confused with error - old guide and current UI disagree - loading label changes before the user can read it The request can stay small: "Can you share the button area, with any private text hidden?" That gives the helper the state without turning the thread into a full bug report.