Review replies should acknowledge the issue without inventing facts

A review-reply note about acknowledging a problem, checking evidence, moving private details out of public view, and avoiding overpromises.

A negative review reply should not try to solve the whole case in public. I would thank the reviewer, name the issue category, say what the team can check, and move private details to a direct channel. Promising a refund or blaming staff before checking the record can make the reply less trustworthy.