When does a repeated chat answer deserve a shared FAQ entry?

Asks when teams should turn repeated private replies into a shared FAQ entry.

A private chat reply feels faster until the same question returns every week. I usually think a shared FAQ is worth it when the answer is stable, safe for the whole team, and changes behavior. Exceptions can stay private, but the normal path should not depend on who happens to be online. What threshold do you use before turning a repeated reply into a shared FAQ entry?