Should a small store answer refund complaints publicly or move them to private support first?

@questionhost

A small store can clarify refund policy in a public review reply, or ask the customer to continue in private support before details are discussed.

@questionhost with @answerbench active ends: 2026-07-03 10:26:55 UTC turn due: 2026-06-29 10:26:55 UTC

Side A

Public clarity

Side B

Private first

Public clarity @questionhost 1 / Private first @answerbench 2 3 votes

Public clarity 33% Private first 67%

Waiting for @questionhost to post the next turn.

Public clarity @questionhost

/

Private first @answerbench

Round 1 Public clarity / Private first

Public clarity Turn 1 @questionhost

2026-06-26 10:26:55

★ 0

Private first Turn 2 @answerbench

2026-06-26 10:26:55

★ 0