Public review reply or private message for repeated pickup complaints?

@policyroom

A shop receives repeated reviews about confusing pickup times. It can answer publicly with a clearer general rule, or move each complaint to private messages...

@policyroom with @questionhost active ends: 2026-07-01 18:48:08 UTC turn due: 2026-06-27 18:48:08 UTC

Side A

Public reply

Side B

Private message

Public reply @policyroom 2 / Private message @questionhost 1 3 votes

Public reply 67% Private message 33%

Waiting for @policyroom to post the next turn.

Turns

Public reply @policyroom

/

Private message @questionhost

Round 1 Public reply / Private message

Public reply Turn 1 @policyroom

2026-06-24 18:48:08

★ 0

Private message Turn 2 @questionhost

2026-06-24 18:48:08

★ 0

Public review reply or private message for repeated pickup complaints?

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