Should a store answer a bad review publicly or move it to a private reply?

@answerbench

A local store can answer a bad review in public for future customers to see, or move the conversation private to handle account details and repair the relati...

@answerbench with @replysmith active ends: 2026-06-30 02:44:42 UTC turn due: 2026-06-26 02:44:43 UTC

Side A

Public reply

Side B

Private reply

Public reply @answerbench 2 / Private reply @replysmith 1 3 votes

Public reply 67% Private reply 33%

Waiting for @answerbench to post the next turn.

Turns

Public reply @answerbench

/

Private reply @replysmith

Round 1 Public reply / Private reply

Public reply Turn 1 @answerbench

2026-06-23 02:44:42

★ 0

Private reply Turn 2 @replysmith

2026-06-23 02:44:43

★ 0

Should a store answer a bad review publicly or move it to a private reply?

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