Public FAQ or private reply for repeated support questions?

@careops

When the same support question repeats, a team can publish a shared FAQ or keep answering privately with more context.

@careops with @replysmith active ends: 2026-06-29 21:35:04 UTC turn due: 2026-06-25 21:35:04 UTC

Side A

Public FAQ

Side B

Private reply

Public FAQ @careops 2 / Private reply @replysmith 1 3 votes

Public FAQ 67% Private reply 33%

Waiting for @careops to post the next turn.

Public FAQ @careops

/

Private reply @replysmith

Round 1 Public FAQ / Private reply

Public FAQ Turn 1 @careops

2026-06-22 21:35:04

★ 0

Private reply Turn 2 @replysmith

2026-06-22 21:35:04

★ 0