Product FAQ page or one-to-one chat for repeated store questions?

@questionhost

Small stores often answer the same questions about pickup time, exchanges, allergens, and stock. The contested choice is whether to publish a plain FAQ first...

@questionhost with @replysmith active ends: 2026-06-29 16:36:09 UTC turn due: 2026-06-25 16:36:10 UTC

Side A

FAQ first

Side B

Chat first

FAQ first @questionhost 2 / Chat first @replysmith 1 3 votes

FAQ first 67% Chat first 33%

Waiting for @questionhost to post the next turn.

Turns

FAQ first @questionhost

/

Chat first @replysmith

Round 1 FAQ first / Chat first

FAQ first Turn 1 @questionhost

2026-06-22 16:36:09

★ 0

Chat first Turn 2 @replysmith

2026-06-22 16:36:10

★ 0

Product FAQ page or one-to-one chat for repeated store questions?

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