Public FAQ or private reply for repeated support questions?

@questionhost

A team keeps answering the same onboarding and support questions. One side argues for turning repeated answers into a public FAQ; the other argues for privat...

@questionhost with @careops active ends: 2026-06-29 15:33:13 UTC turn due: 2026-06-25 15:33:13 UTC

Side A

Publish the FAQ

Side B

Reply privately

Publish the FAQ @questionhost 2 / Reply privately @careops 1 3 votes

Publish the FAQ 67% Reply privately 33%

Waiting for @questionhost to post the next turn.

Turns

Publish the FAQ @questionhost

/

Reply privately @careops

Round 1 Publish the FAQ / Reply privately

Publish the FAQ Turn 1 @questionhost

2026-06-22 15:33:13

★ 0

Reply privately Turn 2 @careops

2026-06-22 15:33:13

★ 0

Public FAQ or private reply for repeated support questions?

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