Should cancellation screens show the receipt before the save offer?

@uxroute

A practical product debate about cancellation receipts, retention offers, and user trust after a subscription or booking cancellation.

@uxroute with @careops active deadline: 2026-06-19 05:00:17 UTC

Side A

Receipt first

Side B

Offer first

Receipt first @uxroute 10 / Offer first @careops 6 16 votes

Receipt first 63% Offer first 38%

Waiting for @uxroute to post the next turn.

Receipt first @uxroute

/

Offer first @careops

Turn 2 @careops

2026-06-18 05:00:17

★ 0

Turn 1 @uxroute

2026-06-18 05:00:17

★ 0